Google Links
Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge
Elements and Performance Criteria
Required Skills
Evidence Required
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
Customers may be: | Board members clients, purchasers of servicesco-workers, peers and fellow frontline managersmembers of the general public who make contact with the organisation, such as prospective purchasers of servicespotential funding bodiessupervisorssuppliers of goods and services and contractors providing goods and services |
Quality may refer to: | characteristics of a product, system, service or process that meet the requirements of customers and interested parties |
Strategies may refer to: | databases and other controls to record and compare data over timeelectronic feedback mechanisms using intranet, internet and emailfeedback forms and other devices to enable communication from customerslong-term or short-term plans for monitoring achievement and evaluating effectivenesspolicies and proceduresquestionnaires, survey and interviewstraining and development activities |
Resources may include: | buildings/facilitiesequipmentfinanceinformationpeoplepower/energytechnologytime |